Reckon integration with Simpro

Jo Smith_9074690

Hi, I have Reckon Accounts 2016 Premier edition and we are trying to integrate with Simpro. My problem is that it keeps issuing errors. The link is established, it sets up the customer but won't integrate the customer invoice or payment. The two errors I am receiving are:

 1/ There is a missing element: "TxnID" and

 2/ Reckon Accounts error message: Only one a/r or a/p account allowed per transaction.

Has anyone else had this issue or can help in some way?

PhuongDo

Hi Jo,

From your errors that you have, here is my thought:

1. TxnID is the ID of the transaction, in your case, it can be Invoice ID or Payment ID from Reckon. When you want to update/modify a transaction in Reckon, you need to provide the TxnID as well as EditSequence (a field to make sure you updating to the latest record from Reckon to be short).

2. This error appears commonly when you assign both AR and AP in a transaction such as Journal Entry. Basically, like what is stated, you can only use one AR or one AP account. 

It is hard to give you the exact cause but if you like, I can help you to solve the issue.

Thanks,

Phuong