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REMINDER - Reckon Accounts Hosted 2022 will be removed on October 3 ⌛
Reckon Accounts Hosted 2022 will be removed on 3 October Hi everyone, Just a friendly reminder that Reckon Accounts Hosted 2022 will be removed at 4pm (AEDT) on October 3. If you haven't already upgraded to Reckon Accounts Hosted 2023, please start planning on doing so. The 2023 edition includes STP Phase 2 functionality…
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Reckon Payroll upgrade is now available for Reckon One! 🚀
Your new Reckon Payroll upgrade is now available for Reckon One! 🎉 Hi everyone! We're really excited to introduce your new Reckon Payroll experience - now available via the green banner at the top of your Reckon One book! All your existing data will seamlessly populate in the new experience, allowing you to dive right in…
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Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
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Known issues & fixes - Reckon Payroll upgrade ⚠️
Hi everyone We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and…
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Gst duplication on Invoices
My invoices are creating a duplicatation of the gst even though the total is listed correctly. I can't change the amount nor can i preview or print the invoice as it says it is out of balance What is the fix as i need to start invoicing customers?? .
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Why The invoice showed paid even after I deleted the payment entry.
I found a weird situation. My invoice showed a double entry of the payment with the same transaction number and then showed it is a negative balance. After I deleted the payment entry, it still showed it was paid, though the invoice balance is not zero. And when I do the customer statement, it shows it is unpaid. And there…
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Why I cannot use the Invoice app?
after I downloaded the invoice app and logged in, they screen came up with 30 30-day free trial or demo book. Why it is not my own book but those two options? I am an existing reckon one user. I have attached a screen shot and see if anyone can help with this. Many thanks.
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My reckon licence renewed March 2023
Why can't I login? Message says "licence has expired". Renew button tells me no invoices are listed. I know I renewed in March 2023. Help. I need to submit our accounts to accountant.
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Leave Balances showing for Casual Employees on leave reports incorrectly
Hi @Rav I received a phone call about this this morning from the Reckon support team stating this glitch had been resolved - bit it hasn't? Casuals are still showing annual and personal leave balances in all of my books.
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Is there a way to have all categories on by default?
See above I am wondering if you can switch on all categories so that when entering transactions you don't have to search each time and click the all categories box to show them all?
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Error message on processing leave without pay or otherwise no tax withheld
Hi i have an employee who is currently on leave without pay. When I try to input the withholding tax as “0” I get an error message that states “Error Lump Sum Tax is only applicable for these calculation methods: Additional Payment method A, B(I), B(II), and Return to Work” it also will not let me leave the box blank and…
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Exporting Invoice Descriptions
We have a lot of invoices where information has been typed into the Description field - some have been entered beside an item, others with no items as shown I'm needing to extract all information from the description - either as a report, IIF export or any other way. Is this possible and if so how? Thanks
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Employee SMSF
I cannot tag employee smsf to their employee set up. Last week when i ran payroll for the first time and the data was uploaded from payroll premier they were attached now it says the employee has no super set up. When i go to set up it says try again later. This is so frustrating i cant get this program correct.
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"Error when trying to update employee details"
Hi Team, We have upgraded from Reckon One payroll to the new Reckon Payroll and found some of the employee details have not been properly migrated. After editing the information, e.g. phone contact number, and press Done button, the error message then came out. It would be very much appreciated if someone can help to look…
