Point of sale error - this function cannot issue change in the form of cash

chris
chris Member Posts: 3
edited August 2017 in Point of Sale (Desktop)
when a customer phones in to pay a layby payment using eftpos , transaction goes thru eftpos terminal as approved, but point of sale error message this function can not issue change in the form of cash and cancels payment in point of sale but eftpos transaction has gone thru bank acc

Comments

  • Chris Marshall
    Chris Marshall Member Posts: 5
    edited July 2017
    What sort of Eftpos terminal is it - is it integrated?
  • chris
    chris Member Posts: 3
    edited July 2017
    itergrated
  • John G
    John G Reckon Staff Posts: 1,599 Reckon Staff
    edited July 2017
    Hello Chris,

    Welcome to the Reckon Community.

    Is the amount of the layby payment greater than the outstanding balance on the layby?

    Check that the Layby Payment and  EFTPOS buttons on the TouchKeyboard have the correct Function assigned -  "Layby Account Payment" and "Tender EFT" respectively.


    regards,
    John

  • chris
    chris Member Posts: 3
    edited July 2017
    the amount entered is the same as the amount owing. this function worked on my previous version of point of sale. all other forms of eftpos payments work
  • John G
    John G Reckon Staff Posts: 1,599 Reckon Staff
    edited July 2017
    Thanks Chris,

    Please consider the explanation and solutions in this article.


    regards,
    John