POS 2017 Customer transfer
Options
Andrea_9470143
Member Posts: 4 ✭
Hey,
Want to transfer customer balances but it says EOD not completed on all terminals! It is!! although one terminal shows a balance on the terminal status screen. I have checked for on hold transactions, I have processed EOD then closed then posted. Still can not rectify...
Any ideas?
Thanks.
Want to transfer customer balances but it says EOD not completed on all terminals! It is!! although one terminal shows a balance on the terminal status screen. I have checked for on hold transactions, I have processed EOD then closed then posted. Still can not rectify...
Any ideas?
Thanks.
0
Comments
-
Hi Andrea.
I had this problem also. I "compacted" the data file from within POS and this fixed the problem (and others). I run the "Compact" process as part of my EOD routine each day. I have had no issues since doing this. Hope this helps......1 -
Hi Andrea, in addition to warrens comments, there is only one other possibility and that is that you have connect a pot terminal with a different name some time in the past!so it has lept it in the back end. To check this open admin and look at the terminals list, make sure they are all accounted for and if there is an additiona one then creaet a backup then delete the terminal. Regards, Chris0
Categories
- All Categories
- 6.4K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 5.9K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.3K Reckon Payroll 🚀
- 21 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 3K Reckon One
- 7 📢 Reckon One - Announcements
- 10 Reckon Invoices App
- 14 Reckon Insights
- 107 Reckon API
- 822 Payroll Premier
- 307 Point of Sale
- 1.9K Personal Plus and Home & Business
- 63 About Reckon Community