pos desktop error

622236

pos closes after every second transaction with the following message

" Form _ keydown

-2147417848

Automation error.

I reopen POS and seems ok but then will shutdown again after the second transaction . anybody can help?

MikeSmith

Hello @622236

It can be a runtime error with QuickBooks. Can you please let me know which QuickBooks POS version you're using?

622236

quick books pos : Point of sale professional 2022

and Reckon accounts premier 2022

heli

We have just encountered the exact same issue with POS lite.

How did you resolve the issue 622236?

TICTS

Did you get answer for this ?

heli

https://community.reckon.com/discussion/comment/20652436#Comment_20652436

We contacted Reckon Support and first needed to purchase the latest version (2024) of Retail POS Lite in order to receive customer support. After installing the latest version the problem remained. Interestingly, there is very little change in the software from the 2013 to 2024.

Support then explaining the problem is in Windows, specifically, the User Profile in corrupt. We went to a lot of trouble to build new user profiles only to find a week later the error returned on all terminals!

Furiously, Reckon are now telling us to reinstall Windows (effectively wiping the PC's) and disable Windows Updates when that is done to ensure the recent Windows Update doesn't install. No thanks.

Bye Reckon, after 20 years as a customer.