phone number

ShelleyG
ShelleyG Member Posts: 35 Reckoner Reckoner
in Reckon API

Is there a direct phone number to the API support team?

Answers

  • Nickiu
    Nickiu Reckon Staff Posts: 180 Reckon Staff

    Hi @ShelleyG

    Unfortunately API Team are available only via email. Please email apisupport@reckon.com. for any API related.

    Thank you,

    Nick

  • ShelleyG
    ShelleyG Member Posts: 35 Reckoner Reckoner

    Thanks. unfortunately, our developer has been doing that but not getting a reply.

  • Nickiu
    Nickiu Reckon Staff Posts: 180 Reckon Staff

    Hi @ShelleyG,

    Sorry to hear that. Do you have a case number and I will help you find out?

    Thank you

  • ShelleyG
    ShelleyG Member Posts: 35 Reckoner Reckoner

    RKN:00000000060000000804

  • Nickiu
    Nickiu Reckon Staff Posts: 180 Reckon Staff

    Hi @ShelleyG,

    Case number should start with CAS-XXXXX-XXXXX. Would you be able to find it?

    Thank you

  • Nickiu
    Nickiu Reckon Staff Posts: 180 Reckon Staff

    Hi @ShelleyG,

    I'm currently looking into and will get back with the resolution to you as soon as possible.

    Thank you

  • ShelleyG
    ShelleyG Member Posts: 35 Reckoner Reckoner

    Thanks Nick

    Case no. CAS-334075-W4N6R3

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