fieldmagic

Melissa Fines
Melissa Fines Member Posts: 27 Reckoner Reckoner
edited January 2024 in Reckon API

Hi there, just started a trail with fieldmagic but experiencing issues with the integration with Reckon accounts hosted. Can you please advise?

Answers

  • Teddy
    Teddy Reckon Alumni Posts: 11 Former Reckon Staff Member Former Reckon Staff

    Hi @Melissa Fines,

    I hope you’re doing well.

    I see that you’re having some trouble with third-party software integration. Unfortunately, I’m not able to help with that directly. However, I can suggest that you contact the team at fieldmagic for assistance. You can reach them at https://www.fieldmagic.co/contact.

    Once you’ve explained the issue to them, they can contact us for further support if needed by emailing the API Support team at apisupport@reckon.com.

    If you have any other questions or concerns, please don’t hesitate to let me know. I’m here to help!

    Best regards,

    Teddy

  • Melissa Fines
    Melissa Fines Member Posts: 27 Reckoner Reckoner

    Hi Teddy,

    Thank you for your advice, I have contacted fieldmagic & have a meeting set up today.

    From previous experience I think the issue is because the company file is a shared company file as there are two users. 


    Kind regards,

    Melissa Fines

  • Teddy
    Teddy Reckon Alumni Posts: 11 Former Reckon Staff Member Former Reckon Staff

    Hi @Melissa Fines,

    We are here if you and the team at fieldmagic needs help. Based on my knowledge, API integrations with shared files should not be a problem.

    Let’s wait and see what the team at Fieldmagic finds in their investigation. You can contact us here or on the API queue for further assistance.

    Cheers,

    Teddy

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