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    ShelleyG
    ShelleyG Member Posts: 40 Reckoner Reckoner
    in Reckon API

    Is there a direct phone number to the API support team?

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    Best Answer

    • ShelleyG
      ShelleyG Member Posts: 40 Reckoner Reckoner
      Answer ✓

      Thanks Nick

      Case no. CAS-334075-W4N6R3

    Answers

    • Nickiu
      Nickiu Reckon Staff Posts: 226 Reckon Staff Reckon Staff

      Hi @ShelleyG

      Unfortunately API Team are available only via email. Please email apisupport@reckon.com. for any API related.

      Thank you,

      Nick

    • ShelleyG
      ShelleyG Member Posts: 40 Reckoner Reckoner

      Thanks. unfortunately, our developer has been doing that but not getting a reply.

    • Nickiu
      Nickiu Reckon Staff Posts: 226 Reckon Staff Reckon Staff

      Hi @ShelleyG,

      Sorry to hear that. Do you have a case number and I will help you find out?

      Thank you

    • ShelleyG
      ShelleyG Member Posts: 40 Reckoner Reckoner

      RKN:00000000060000000804

    • Nickiu
      Nickiu Reckon Staff Posts: 226 Reckon Staff Reckon Staff

      Hi @ShelleyG,

      Case number should start with CAS-XXXXX-XXXXX. Would you be able to find it?

      Thank you

    • Nickiu
      Nickiu Reckon Staff Posts: 226 Reckon Staff Reckon Staff

      Hi @ShelleyG,

      I'm currently looking into and will get back with the resolution to you as soon as possible.

      Thank you

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