POS posting problem - transactions for 6 April posted twice

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Small Retailer
Small Retailer Member Posts: 10 ✭
edited March 2017 in Point of Sale
Dear Community,

We use Reckon Accounts Plus paired with Reckon POS professional - both 2015 versions.

On 6 April the POS terminal crashed and was rebooted.  I was not there, but the result is that the posting for 6 April has been done twice in Reckon Accounts Plus.

We had  a similar but different problem a few months ago: 

https://community.reckon.com/reckon/topics/pos-posting-problem-to-old-company-file-and-todays-transa...

Is there a fix for this like last time by restoring the company file back to our 5 April back up and then restoring the QBPOS files from the recycle bin for 6, 7 April as well  as any days transactions until we do this fix, and then re-posting each day's files?

Thanks,

Greg


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  • Small Retailer
    Small Retailer Member Posts: 10 ✭
    edited April 2016
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    Hi Andrew
    Thank you very much for the advice. The restore worked fine!  Really appreciate your help.

    Greg

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