Hi There i have been using reckon accounts 2014 and have just updated to reckon accounts 2021 but can't transfer over the customers and everything on the old 2014 accounts.
If you want to use the existing file you can just open it - but if you want to start a new file you can export - File, Utilities, export lists to if files - select the lists you want and export. Then in the new file you have created you import this file
Hi Jen
As Kris advised, in the new 2021 program, you just need to "Open or Restore an existing Company" on the main No Company Open screen.
Locate your existing 2014 Reckon Accounts Company File (Make a note of the File Path beforehand by doing a windows search for ".qbw" files with your company file name & jotting it down eg C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\Reckon Accounts 2014\YourCompanyFile.qbw) & follow the upgrade prompts to open it in 2021 😊