Why can't I schedule backups after upgrading Accounts Business?

Craig Gadaloff

I can go through the process of setting up a backup location, selecting to automatically backup on exit and creating a schedule to automatically backup at 1am daily however after clicking OK, when I exit Reckon the backup on close does not work. when I come back into Reckon none of the backup settings have been saved?

This was working fine for me with Quickbooks Accounting 2012-13 before the upgrade.

Lax

Hi Craig, 

Welcome to the Reckon Community. 

We are aware of this issue; it has been rectified in the R2 version of Reckon Accounts 2013.

Please visit the link below to download the R2 version of Reckon accounts 2013 

http://home.reckon.com.au/support/Home/Downloads/UpdatesServicePacks.aspx 

Alternatively you need to create a folder called QuickBooks 2013 at the following location C:\ProgramData\Intuit\

To do this, go to Start->Computer->Local disk C and double click on the Program data folder please note that this folder may be hidden depending on your operating system security. 

Please visit the following Knowledge base article for detailed steps: http://www.quicken.com.au/kb/issue_view.asp?ID=4915

We hope the above helps.

Thanks

Lax