Why doesn't the Supplier Credit appear in pay bills?

I am processing a refund from a supplier, to which I have entered a credit through enter bills page and have made the deposit though the bank. Now in the pay bills screen, I have nothing in the list to click on to apply the credit (or as such link up the credit and deposit). If I make up a dummy invoice and click on it, the credit appears in set credits, however this dummy invoice is not the one I am trying to clear up.

Comments

Michael Ung

Hi Amanda

This is a 3 Step Process

1. Create a Credit under enter bills
2. Make Deposit
3. Pay Bills

During step 2 make deposits, under recieved from you select the suppliers name in the accounts drop down you select the accounts payable account.

By doing it this way the deposit will appear under the suppliers name and will then give you the option to apply the credit to the deposit made to the supplier.

For the complete process on handling a supplier refund please click on this link http://kb.reckon.com.au//issue_view.asp?ID=170

Let me know how you go with this

Regards
Michael Ung

Amanda_6693038

Thank you Michael, my apologies, as I was skimming over the full process procedure, I failed to see the 'select accounts payable' bit. Unfortunately I cannot tell you how I got on, as we ended up doing a journal to counteract the credit, rather than the deposit. I will definitely keep this info handy for next time though.

Michael Ung

Thanks amanda for the feedback, I'm glad to hear that your issue has now been resolved

Michael