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Reckon records overpayment when it's not

Bronwyn Ferguson_6845664

I have a problem when receiving payments and being asked 'do I want to
record overpayment?' when it is not an overpayment at all. It seems to be doing this often and the amount I enter as payment received is the exact same amount that is owing. How do I fix this please?

Comments

Lax

Hi Bronwyn,

Welcome to Reckon Community and thank you for the post.

Are you trying to pay a supplier or a customer?

Please check if there are any amounts appearing in their profile any negative or positive amounts

Keep me posted