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Scheduled backup does not complete in Accounts Business 2014

Reckon FAQsReckon FAQs Member Posts: 700 ✭✭
edited August 2016 in Accounts Business Range

You run a scheduled backup, it starts, appears to be working for a few seconds but fails to complete.  There are no error messages and there is no backup file created.

Manual backup works fine.

What's going on?

This issue appears to be a result of the rebranding from Quickbooks to Reckon Accounts Business  our products have been undergoing over the past 2 releases.  Reckon apologises for the inconvenience this issue is causing. 

The scheduling function will be restored with this tweak:

  • Set up the Automatic Backup within every Accounts Business company file that will utilize scheduled backup and close out of Accounts Business 2014
  • Go to C:\ProgramData\Intuit\
  • Create a new sub-folder - C:\ProgramData\Intuit\QuickBooks 2014
  • Navigate to C:\ProgramData\Intuit\Reckon Accounts 2014 and copy qbbackup.sys to the folder you just created
  • Reopen Accounts Business 2014.  When you exit the programme, the Backup should go through.

If you make changes to the automatic backup settings (like how often a backup is run) you must copy the qbbackup.sys file again to the new location. 

If you create a new company file later after making this fix, add automatic backup settings and copy the qbbackup.sys file again to the new location. 

Thanks for your understanding. 



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