I am getting an error when trying to prefill my IAS in Reckon Gov Connect.

An error pops up saying cannot load Quickbooks BAS (qBEAS.xml) file. etc. Please help! Need to lodge today.

Comments

Hi Stephanie,

In the IAS/BAS form, go to Config > BAS Lodgement > select SBR lodgement via Reckon GovConnect and make sure that you have Reckon GovConnect installed before you can use this feature.

Please let me know how you go.

Regards,
Hoang

Vanessa_6992279

I have the same issue. Recently upgraded to Reckon Accounts 14 and the BAS fails on prefill. SBR has been selected. Any other suggestions?

scitty

Hi Rav, this is happening to me too. Please advise.

John G

Hello Scitty,

Thanks for asking.

This issue may occur where the user submitting the BAS/IAS to GovConnect is not the person that prepared the BAS/IAS. The qbEAS.xml file is saved to the user’s personal directory: C:\Users\<logged in user>\My Documents, and is created when the option Lodge is selected when completing the BAS/IAS. If another user will be uploading the BAS/IAS to GovConnect then that user will not have access to the first user’s personal directory for the export file qbEAS.xml.

If this is your situation then you could open the company file and click on Lodge.

Otherwise, the preparer of the return will need to get the qbEAS.xml to the submitting user - save the qbEAS.xml to a shared folder or email the submitter who can then transfer the file to their personal directory C:\Users\<logged in user>\My Documents.

Hope this helps.

regards,

John.

scitty

Thanks John, I had submitted this question in the "Gov Connect is not working" thread also. About an hour ago I updated my reckon to 2018 and voila, it lodged. Thank you for taking the time, and apologies for not posting this update asap. Regards.