Can't open company file in QB accounting small business 12/13 with error code (-6000,-80)

David Henry

I was using my company file fine without any problems and since yesterday I have been unable to open the company file suddenly. It says it has an error code (-6000,-80) . I have run virus and malware removal programs and nothing shows up and a problem and I have also tried making a copy and renaming it but that doesn't work either. Does anyone have any ideas on what has happened and how to fix it??

Graham Boast

Hi David

This knowledge base article steps through some issues:
http://kb.reckon.com.au//issue_view.asp?ID=3626

Oddly, this is generally a multiuser issue, so I am perplexed that you suddenly have it.

My first steps would be:

• close Quickbooks
• delete the .nd files associated with the company file (it will be a 1kb file called companyname.nd without an icon.   Located in the same foilder as your datafile companyname.qbw with the red icon.
• open services.msc (via windows button - R) and ensure the QBCFMonitorService and QuickBooksDB21 are both stopped (not running) with startup disabled

Good luck

If you get stuck, I can fix it via remote support www.reckonhelp.com.au/remotesupport.htm

Graham Boast
Reckon Accredited Consultant
graham@reckonhelp.com.au