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ReckonAccounts Personal Plus Extremely frequent crash

Mark Clifford

Hi,

I've recently installed ReckonAccounts 2015 Personal Plus. This is a fresh install on a new computer. I attempted to use my old data file in this version, but have been experiencing extremely frequent crashes, notably in the savings plan portion of the program, and more notably when navigating away from the savings plan, although the crashes have been happening in other places too.

Seeing this, I assumed that there was an issue with my data file, So I began the process of creating a new one. I created my accounts, and imported my banking transactions from EOFY on - now I am having the exact same issues with a brand new data file.

Can you please help with these crashes, surely there are others having this issue.

Comments

Kevin V. Russell

Have you tried installing Personal on another computer?

Mark Clifford

I havent tried 2015 on any other PC. Are there some incompatibilities that you know of?

Kevin V. Russell

None of which I know, no.

Mark Clifford

I've had similar crashes in the past on previous versions of Personal, and on different PCs, but none of these were as frequent as I'm currently getting.There may be a way that I set up my pcs that the software has problems with. When the software crashes, it pretty much locks up the entire OS - Though I'm able to shut it down via task manager, everything else locks up while it's crashing.

Mark Clifford

OK, so through a bit of mad clicking and troubleshooting, the crashes seem to have ceased slightly when running as administrator. This solution had me put off because when I tried this it told me I needed to buy another license, though it has allowed me to re-activate my current one.

Hopefully my experience can help someone else in the future.

Kevin V. Russell

Pretty sure this is in the support notes on the knowledge base. I only ever install using the administrator account

Donald White

I seem to be having a similar problem.
I have just installed Reckon Accounts 2015 Personal Plus and whenever I open a data file the program crashes with message " Reckon Accounts Launcher has stopped working".
I seem to recall a similar problem a couple of years ago and there was a workaround, but I don't recall it now. Is any one able to assist??

Mirko

Hey Donald, as per Kevin's post, try to run as Admin, this generally solves these issues.

TIP: Permanently run a program as an administrator
Navigate to the program folder of the program you want to run. ...
Right-click the program icon (the .exe file).
Choose Properties.
On the Compatibility tab, select the Run This Program As An Administrator option.
Click OK.
If you see a User Account Control prompt, accept it.

Windows Community Info on Run As Admin

John one of the Admin's in the Community has also posted this great support note for installations: https://community.reckon.com.au/reckon/topics/installation_issues_with_accounts_personal_and_quicken...

Hope this helps!

Donald White

Thanks Mirko, I do run as administrator. The situation seems to have settled down now after a couple of reboots of the computer. It has not crashed for an hour or more now.... I hope I am not jinxing myself!! Best Regards Donald