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Quickbooks Premier 2012/2013 crashing when trying to open memorised transaction list

Joe_7186248

QuickBooks is crashing with "Unrecoverable Error" when we try to access Lists -> Memorised Transaction List.

I guess there might be a problematic transaction, is there another way we can access the Memorised Transactions to check them?

Comments

Charley

Sometimes a computer restart will fix things or verify and rebuild data might also work

Joe_7186248

Thanks for your reply. Unfortunately a reboot did not fix the issue. I tried a rebuild and it completed but the error still occurs. If I try to Verify, it tells me to run rebuild again.

Here is the verify portion of qbwin.log

==============================* BEGIN VERIFY LOG *=========================

verify.c (382) : CHECKPOINT: Fri Oct 24 15:50:17 Verifying data, file name: C:\temp\Inner Sydney Montessori School.QBW

DBSQLFileManager.cpp (4292) : CHECKPOINT: Fri Oct 24 15:51:18 Database validation completed. No error detected
verify.c (11775) : CHECKPOINT: Fri Oct 24 15:51:18 Testing for duplicate IDs
verify.c (11865) : CHECKPOINT: Fri Oct 24 15:51:25 Duplicate ID test completed
EDLIST2.c (1281) : MESSAGE: Fri Oct 24 15:51:27 LVL_ERROR--Error: Verify list Memorised Transaction: Record 213 has no name.

el_cmtrn.c (5774) : MESSAGE: Fri Oct 24 15:51:27 LVL_ERROR--Error: Verify Memorised Transaction: Unable to read master record. Master = 0

EDLIST2.c (1240) : MESSAGE: Fri Oct 24 15:51:30 LVL_ERROR--Error: Verify list Memorised Transaction: List thinks there are 167 non-deleted elements. There are actually 168 non-deleted elements.

EDLIST.C (9087) : MESSAGE: Fri Oct 24 15:51:30 LVL_ERROR--Warning: Verify Memorised Transaction list: totInList was 166. Should be 167.

verify.c (499) : CHECKPOINT: Fri Oct 24 15:51:30 Beginning Transaction Verify/Rebuild

verify.c (12197) : CHECKPOINT: Fri Oct 24 15:51:30 Check for inventory targets on targets with no inventory item
verify.c (12234) : CHECKPOINT: Fri Oct 24 15:51:30 COMPLETED check for inventory targets on targets with no inventory item
verify.c (569) : CHECKPOINT: Fri Oct 24 15:52:37 Ending Transaction Verify/Rebuild

prefuser.c (18066) : CHECKPOINT: Fri Oct 24 15:53:48 Permissions Analysis Starting...
prefuser.c (18100) : CHECKPOINT: Fri Oct 24 15:53:49 Permissions Analysis Finished.
verify.c (697) : CHECKPOINT: Fri Oct 24 15:53:49
==============================* END VERIFY LOG *===========================

Charley

When was your last backup and can you restore that on another computer to see if the backup has the same issue

Joe_7186248

My most recent backup that does not have the problem is from 22 October. I guess the quickest way for me to get back up and running is to restore the backup and re-enter everything from the 23rd and 24th. Please do let me know if you know of any way to make this easier (eg. some way to copy selected data from the corrupted file to the backup). Thanks.

Charley

Just re-enter, it's a pain I know but I would be reticent in taking over anything from a corrupted file

Joe_7186248

Ok. Thanks for your help.

Charley

Just be careful with those Memtx, it says that there is one with no name, whether that's the problem or not who knows. It doesn't hurt to refresh the Memtx, open it up, re memorise and then not record.

Charley

And verify data everyday for a while :-)

Joe_7186248

Hmm.. management here have decided to take a different tack, they want to upgrade to the latest version of the software and ask technical support to repair the file! Do you see any problem with this course of action?

Charley

That's a good idea; when you upgrade you can go to a yearly subscription, this will give you the upgrades each year and also the tax tables for each year because your 2012-13 still has the tax tables from then.