New Install won't open existing data file: Personal Plus 2015
Hi. New computer, existing data file with QDF extension.
The data files were copied (with a copy of the latest backup) from the old computer
The old computer was sold with the small business which used it. The new owner did not plan to use Reckon so it was uninstalled and data files cleaned off after a backup. So, unfortunately no I am not sure which version was running.
On advice from Reckon, based on the file extension, I purchased the Personal Plus 2015 Upgrade using my existing customer ID and installed. When I open the data file, I get the pop-up message:
"This file contains one or more accounts that require access to features not currently activated (e.g. Investing, Business) For more information on how to upgrade,click Renew or Upgrade License in the Help Menu."
The file does not open and I am returned to the sample file.
The software has been activated successfully. I uninstalled and re-installed choosing the extra options for Investors etc.
Open to suggestions. It's not urgent but I do need to sort it.
The data files were copied (with a copy of the latest backup) from the old computer
The old computer was sold with the small business which used it. The new owner did not plan to use Reckon so it was uninstalled and data files cleaned off after a backup. So, unfortunately no I am not sure which version was running.
On advice from Reckon, based on the file extension, I purchased the Personal Plus 2015 Upgrade using my existing customer ID and installed. When I open the data file, I get the pop-up message:
"This file contains one or more accounts that require access to features not currently activated (e.g. Investing, Business) For more information on how to upgrade,click Renew or Upgrade License in the Help Menu."
The file does not open and I am returned to the sample file.
The software has been activated successfully. I uninstalled and re-installed choosing the extra options for Investors etc.
Open to suggestions. It's not urgent but I do need to sort it.
1
Comments
Not sure but that sounds reasonable.
What is the process to check?
Downloading the trial H&B 2015
Having a problem updating my customer record though. It's in the name of my IT guy, which was convenient before but I have to update the details and it keeps saying the record is locked.
Order the upgrade of the Personal Plus product, which generates a new licence key. This is entered into the existing product under Help, License Information etc.
It unlocks the extra features found in Home & Business, no uninstall or re-install needed.
Thanks for your help Mirko, much appreciated.