New Computer. Loaded QB and activated. Finished workload and now cannot Backup. Gets to 55% load and

Rhonda Martinez

I have just purchased a new computer and uploaded QB had it activated which was all good but it will not allow me to back up/save my work. It looks to save and gets to 55% every time then stops with a notice saying it cannot backup.

Rhonda Martinez

This reply was created from a merged topic originally titled QB activated on new computer. Workload finished went to Backup does so up to 55% .... QB activated on new computer. Workload finished went to Backup does so up to 55% and Stops with notice Cannot Back up file.

Lax

Hi Rhonda,

Thank you for the post.

Sorry to hear that, Few questions:
- How old is the data file?
- what version did you use prior to 2014?
- How often do you backup your data file?
- where is the data file located? (Server or on you local PC)
- where are you attempting to backup the file? i.e USB drive or the local C drive

Possible suggestions:

Step 1: please ensure there aren't any errors in the data file, attempt a data verification
click on File->Utilities-> Verify data

Step 2: Rebuild the data file:
click on file -> Utilities -> Rebuild

Step 3: Verify again
File-> Utilities-> Verify data

Keep us posted

Rhonda Martinez

Thank you very much for your advice. It worked!!  Very grateful, great service.