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Payroll Preimer Emailing Payslips Error

Kerry_7335762

I'm using payroll premier 2014/15 and since the new year am unable to email payslips (prior to Christmas Break no issues).

Here are the steps I'm doing:-

1. Reports - payslips - number order

2. Date range last pay

3. click on email icon and select employees (4) click ok

4. Says its exporting and processing then I get a grey box titled "Payroll Email" sending email failed. I click OK and it comes up with exporting and processing again. The grey sending email failed error comes up 4 times as does the exporting and processing bit (I'm assuming because I have 4 employees). Then it just goes back to the payslips report screen. Nothing has been emailed.

All employees records have pay slips option of Both.

This is the process I have always followed without issue, please does anyone have any ideas??

Thanks in advance.

Kerry

Comments

Angela_7107644

I have also done:

1: File

2: Select Forms to Email: Payslips

3. Date Range and Payslip Style (we have set up our own format), OK

4. Send Now

Kerry_7335762

Hi Angela, thanks for your reply but I don't have that option.

Under file I have:-

* New Company

* Open existing company

* Company information

* Setup Network Data Path

* Backup files

* Restore files

* Archive data

* Preferences (I've check and no forms to email in here)

* Rebuild Data file

* Exit

As a work around for today i'm going to print payslips, scan then email. I think i'll have to call support

Mirko

Hey Kerry, have there been any windows updates in that period? There must be a change in some PC preferences, which has changed things; as all was working fine previously. Calling support might be the best option. ^Mirko

Kerry_7335762

Hi Mirko, yes I think there was...thanks I will call support.