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I get Error Code 16 when posting I then try opening Accounts via Admin link and continue to get quic

Andrew_7373621

I get Error Code 16 when posting I then try opening Accounts via Admin link and continue to get Quickbooks Launcher has encountered problem and needs to close I send error report and prompt box goes away and when I try to open accounts again the same prompt box comes up can not post or transfer same message how do I fix this problem. I am using Point of Sale Lite 2013 and Accounts Business Range 2013 it has worked well up until this point I have tried changing CPU and reinstalling all software but the same error code comes up I have back ups of Admin & Pos also Accounts on a USB drive

Comments

Lax

Hi Andrew,

Thank you for the post.

As per Andrew's comment , this error is common if the two programs are looking at two different data paths.

"..if you’re in a networked environment you may have your files on a fileserver so when you accessed the account file the first time you may have done so by the following path:

\My_File_Server\My_Account_Folder\My_File.QBW

which is fine however later on you may have introduced map drives to make the process of finding your data a little more easy so now you access that same file from:

T:\My_Account_Folder\My_File.QBW

Or even

S:\My_File.QBW

All of these address' are pointing to exactly the same file in exactly the same location and reckon accounts will access them it the same way however for POS Admin to work it relies on the exact name/path you used the first time to make sure that its communicating with the correct file.

To correct this, do as Andrew suggested and have reckon accounts closed then within POS Admin click the account button at the top to launch Reckon Account with the correct file assuming you haven't moved the original file.

Once you've opened it perform a post and transfer as normal then close the current file in Reckon Accounts and open it again from the new path you access it from.

Then in POS Admin go to the options menu from the tools dropdown at the top of the screen. Then on the general tab click change at the 'Data file' box and browse to your new file location and follow the prompts.."

Keep us posted

Andrew_7373621

Hi LAX thanks for your response I try to open Reckon accounts within POS Admin by clicking the Account button and keep getting a prompt box opening saying Quickbooks Launcher needs to close and send error report can not get past this point. Any info would be helpful Regard Andrew

Lax

Hi Andrew,

what Operating system are you using?
Try opening POS Admin in Admin mode : Right click on the POS Admin icon and select the option Run as Admin

Andrew_7373621

I am using Windows Xp Professional I also tried using window7 on another cpu but same issue I have right clicked run as and it is in current user which says administrator

Lax

Cheers for that information Andrew, were there any recent updates installed on you pc?
by the way does the program crash if you attempt to open the program normally?

Andrew_7373621

Hi Lax I only use this computer for Pos no internet attached to save any updates or dramas If I open POS Terminal & Admin it opens fine just comes up with error code 16 if I try to post or transfer and crashes when trying to open accounts from admin button

Graham Boast

Try this...

Close Reckon Accounts
Open the file location of the QBW file in file explorer
Make a copy of the file.
Open POS Admin
Tools > Options > General Tab > Accounts section
Change the Data file to the copy

Test connection. Does it work? If so, try changing back to original file and test again. I suspect this will work as the symptoms point to an issue with the datafile name rather than the installation.

If neither works, what happens when you just double-click on the QBW file in file explorer. This should launch Reckon Accounts. If it doesn't, you may need to uninstall, reinstall Reckon. If it does open, is it opening as the Admin user. If a non-admin user last opened the file, you may get this message too.

Best of luck

Graham Boast 0409317366
Reckon Accredited Consultant
graham@reckonhelp.com.au
http://reckonhelp.com.au/remotesupport.htm

Andrew_7373621

Hi Graham thanks for the reply I am able to post and when accounts opens automatically I can log in and will post and I can also transfer from accounts ok. Still if I try to open accounts via the button link in admin it has dramas When I locate .QBW files in file search I find 24 files which one should be the one I change the data file to should it be the one with the most recent date.

Graham Boast

Open your Reckon Datafile where the pos transactions post. Hold Ctrl button down then press 1 (the one above the Q - not the numberpad 1). About 1/2 way down is a box with the file location. That is the correct file for POS admin.

Graham

Andrew_7373621

Hi Graham, Thanks for the info I have it to be working a bit better today but the only way I am able to start accounts is via the desktop icon. If I try to access accounts via admin it locks up or I have to end of day in POS then post and then accounts opens automatically and I can log in I don't think im far from a full solution as it is not crashing all the time now

Regards Andrew