What is the recommended procedure when changing passwords?

Data RecData Rec Reckon Staff Posts: 806 ✭✭
edited December 2016 in Accounts Business Range
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We recommend that before you change the password for the Admin user:

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1) Log off all users / close the data file 

·         Click the File menu then click Close Company/Logoff


2) Open the company file once more and login

·         Click the File menu then click Open or Restore Company

·         Now login as the Admin user using your currently known password (if one is set)


3) Create a backup of the company data file before changing the password

·         add a suffix or prefix to the backup file name

·         add a suffix or prefix to the backup file name

·         to indicate backup of the file prior to the Admin user having its password changed


·         example: “Before PWD Change <todays date>  – My Data File Name.QBB

·         you can store a backup file to a local hard drive, portable hard drive/USB stick

·         you can store a backup file to an online file storage such as DropBox, Google Drive, etc 


4) Just before you about to change the password

·         write down the current password 

·         write down the new one you are setting it to 


5) Set a new password for the Admin user

·         Click the Company menu and then select Change Your Password

·         Take note of the state of the Num Lock and Caps Lock keys on the keyboard 

·         Passwords are case-sensitive

·         Change the password to the new one you want to now use


6) Log off all users / close the data file 

·         Click the File menu then click Close Company/Logoff


7) Open the company file once more and login as the Admin user

·         Click the File menu then click Open or Restore Company

·         Now login as the Admin user using your newly set password


8) If a problem occurs and it does not allow you access, you can restore the backup 

 example: “Before PWD Change <todays date>  – My Data File Name.QBB


9) If you are able to login successfully, make a new backup of the company file

·         add a suffix or prefix to the backup file name 

·         example: “After PWD Change <todays date> – My Data File Name.QBB

·         you can store a backup file to a local hard drive, portable hard drive/USB stick

·         you can store a backup file to an online file storage such as DropBox, Google Drive, etc 

 * Data Recovery Team * 

Regards,

Reckon Data Recovery Team

You can request assistance via the case request web form below.

https://www.reckon.com/au/data-services-request/

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