How do I find the QBWIN.LOG (error log) in Reckon Accounts (Desktop)

Datarec
Datarec Reckon Staff Posts: 1,246 Reckon Staff
edited August 2017 in Reckon Accounts (Desktop)

Follow the steps below to locate the QBWIN.LOG file.


With the Reckon Accounts program active:

·         While holding down the Ctrl key, press the number 1 and then 2 

·         This will display the Tech Help window

·         Select the Open File tab

·         Select QBWIN.LOG file as the file to be opened

·         Click the Open button and save the QBWIN.LOG file onto your Windows desktop

 

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Comments

  • Selina
    Selina Member Posts: 13 Reckoner Reckoner

    Hi when I hold down the control button and hit 1 then 2 the product information comes up not tech help? thank you.

  • Jason_Z
    Jason_Z Reckon Staff Posts: 69 Reckon Staff
    edited September 13

    Hi @Selina,

    Holding Ctrl and pressing 1, will open the Product Information.

    I just want to confirm that after this step, you are continuing to hold Ctrl and pressing 2, to bring up the Tech Help window?

  • Selina
    Selina Member Posts: 13 Reckoner Reckoner

    Hi Jason yes I am continuing to hold ctrl and pressing 2 but it it sill not bringing up the window? thanks

  • Jason_Z
    Jason_Z Reckon Staff Posts: 69 Reckon Staff

    Hi @Selina

    Thanks for confirming that.

    I did notice you listed that you are using Reckon Accounts Hosted in your profile. I'm sorry i didn't notice this sooner but the steps above is only for Reckon Accounts Desktop.

    Reckon Accounts Hosted also allows you to view the maintenance file QBwin.log. Please refer to the steps HERE.

  • Selina
    Selina Member Posts: 13 Reckoner Reckoner

    Hi Jason I have followed the steps but the note pad is blank? thanks

  • Jason_Z
    Jason_Z Reckon Staff Posts: 69 Reckon Staff

    Hi @Selina

    I'm sorry to hear you're still having issues.

    The maintenance file QBwin.log may be empty if you have not run a verify and rebuild on the Company File. This can be found under File > Utilities > Verify Data/ Rebuild Data.

    image.png

    If you have further issues, I have sent you a message so we can get in contact easier.

    Cheers,
    Jason

  • Selina
    Selina Member Posts: 13 Reckoner Reckoner

    I did the rebuild data as instructed by support case no. 318017 thanks

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