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Reckon Accounts Premier 2015: Insatllation Interupted

Terri Baldwin

We're having trouble installing the 2015 upgrade. We're running Windows 2012 server.
We get no specific error messages just installation interrupted. We've tried uninstalling, we've tried the printer spooler scenario as per the knowledge base and are now stumped.
We're wasting time and money here any suggestions?

Comments

gazza73

Terri

Can we assume you're following the release noes and doing the following:
http://www.reckon.com.au/Documents/Guides/ReckonAccounts2015InstallationUpgradeGuide.pdf

(Page: 12)
Determine your upgrade path
After you have determined your upgrade path and are ready
to install the new version, you must:
• • Log on to your PC as an Administrator
• • Close all programs
• • Disconnect from the Internet
• • Disable your anti-virus software and firewall

After you have installed Reckon Accounts:
• • Enable your anti-virus software and firewall
• • Connect to the Internet
• • Activate Reckon Accounts, as described on page 10

Gary Pope
An Accredited Partner- Consultant (VIC. Aust)
http://www.alchester.com.au/reckon-accounts-clarified/
"Working with Accountants/Bookkeepers PPs/APs, as an
independent IT Professional and retired FCPA Accountant"

Jamaiel_6490508

Hi Terri,

Welcome to Reckon Community!

With regards to your query, as a start, please try the following article for Installation Interrupted

Moreover, check if there is a remnant that was installed on the list of Programs and to be removed if any.

Should issue persist, assuming that the RAB 2015 was downloaded and extracted to a TEMP folder, try running the SETUP.EXE in Compatibility Mode for Server 2008 R1. Else, redo the extraction to a new local directory.

Hope it helps!

Kind Regards,

Jamaiel

Andrew_6960507

Hi Terri

I have had this problem with 3 different clients and also on my main computer. What I found that fixed this problem is what Jamaiel mentions in his first paragraph. Go to the "Installation interrupted" article (Knowledge Base ID # 5107) and try Workaround #3 'Stop the Print Spooler'. Worked every time for me.

Regards

Andrew