Transaction cancelled error message in Reckon Accounts Home & Business 2015

Leroy

I have followed this forum post which led me to the knowledge base article.
https://community.reckon.com/reckon/topics/transaction_cancelled_error_message_in_reckon_accounts_ho...

http://kb.reckon.com.au/issue_view.asp?ID=4795

I have uninstalled and reinstalled this program 4 times. The application works fine for a few months, and then you are unable to post transactions and get the error. Then repeat the process: uninstall, reinstall, 3 months, repeat.

Seems to be an issue 2013 version as well. Hope a patch or service pack can fix the problem, instead of having to repeat this all the time.

Thanks.

Leroy

Hello?

Lax

Hi Leroy,

Thank you for the post.

Sorry to hear that, couple of questions:

what operating system are you running there?
Did you install the program in built in Admin mode?
Have you tried running the program as Admin mode?

Keep us posted

Leroy

Hi Lax, Thanks for the reply.

Running the application in two separate environments with the same issue. One is on Windows Server 2008 R2 Enterprise, the other is on a stand-alone machine running Windows 7 Professional.

On the server I have installed it in Built in Admin mode and also have run the program in Admin mode.

Lax

Thanks for that information, are you using different data files on two environments as well?

Leroy

Hi Lax, this has happened for two different clients on two separate company files.