Error When Sending Statements

Sheree_6958471
Sheree_6958471 Member Posts: 25
When trying to send out statements I am getting the following error and statements fail to send:

MAPI Error Code 80004005 (16389) at line 1102 in sendmail.cpp . An internal error occurred while preparing your message. It has not been sent. 

This doesn't happen when sending invoices - is it because it is a larger batch of emails at once ?

We are running the following:

Windows 7
Reckon Accounts Plus 2015 (desktop)
Outlook 2013 with Office 2013

Any assistance would be greatly appreciated. 


Comments

  • Annette_8052353
    Annette_8052353 Member Posts: 21
    edited February 2016
    Is there anything written in the customers email "cc" section on the Customer Information page that is not a valid email address?