corrupted files accounts 2016

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Darren Williams
Darren Williams Member Posts: 2 ✭
edited February 2017 in Reckon Accounts (Desktop)
I can't get a clean file even after completing the changes in the preference. they keep coming up corrupted

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  • Darren Williams
    Darren Williams Member Posts: 2 ✭
    edited June 2016
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    Thanks for your reply.
    I have done all that but I keep getting a corruption error 13657 11689 when I log back in. As soon as I click into any employee categories it comes up with the above error
     
    ?
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Hi Darren,

    Welcome to the Reckon Community,

    Errors that occur on upgrade (and not related to 2016's Super in Employee Defaults error) are best fixed by correcting them in the previous version first, and then upgrade the clean file.

    If that does not work for you please call Technical Support for further one-to-one assistance.


    regards,
    John.
  • Jacqui Allen
    Jacqui Allen Member Posts: 238 ✭✭
    edited July 2016
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    I too have had issues with 2016 and employee default super, however once I identified the problem I removed the default super, rebuilt the data file and hey presto all is back to normal without having to restore the 2015 file.

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