New Reckon 2016 installation interrupted before starting

Inspire Chiropractic
Inspire Chiropractic Member Posts: 1 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
After receiving the email telling me that I should update to the new 2016 version, I deleted the old version and can not install the new version. I have tried everything, looked at forums, searched everything and nothing is working. Everything is fine unzipping the file, then I use the installer wizard and it says "installation was interrupted before it began" and tells me to try again later. I need to install this ASAP so that I can do my next BAS and I am absolutely lost!! Help!!

Comments

  • Luke
    Luke Moderator, Reckon Staff Posts: 228 Moderator Moderator
    edited August 2018
    Hello Inspire Chiropratic,

    Welcome to the Reckon Community!

    This knowledge base article here: http://kb.reckon.com.au/issue_view.asp?ID=5107 will help overcome your issue. It still applies for the 2016 version.

    I hope this helps.

    Luke.

  • frogbertthegrand
    frogbertthegrand Member Posts: 2 Novice Member Novice Member
    edited July 2016
    I fixed this by uninstalling papercut print logger. I'd investigate removing any services that rely on your print spooler as a dependency.
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