Payslip YTD amount not updated!

Options
Matthew_8705345
Matthew_8705345 Member Posts: 6 ✭
edited January 2017 in Accounts Hosted
YTD amount is not carried forward the balance from 1st July 2016 after installing new tax info (1st Oct 2016) into Reckon Quickbooks Accounts Premier. I have tried using different payslip styles but payslips still don't show up the right YTD amount. Could you please advise me what we can do? Many thanks. CASE ID 5075564

Comments

  • Cameron_8821891
    Cameron_8821891 Member Posts: 1 ✭
    edited December 2016
    Options
    Hi Matthew, I am experiencing the same problem. Last week, Reckon phone support advised me that the YTD figure on the payslip cannot be altered. This is an unsatisfactory answer; hence, I'm searching the community pages... Please let me know if you find a solution. Regards, Cameron
  • Matthew_8705345
    Matthew_8705345 Member Posts: 6 ✭
    edited January 2017
    Options
    We redid the installation and the problem had been solved. Hope this help you
  • Jacqui Allen
    Jacqui Allen Member Posts: 238 ✭✭
    edited January 2017
    Options
    Can I ask the procedure, did you uninstall and reinstall ?
  • Matthew_8705345
    Matthew_8705345 Member Posts: 6 ✭
    edited January 2017
    Options
    Hi Jacqui,

    Yes, you just have to reinstall.



  • Jacqui Allen
    Jacqui Allen Member Posts: 238 ✭✭
    edited January 2017
    Options
    I wish it were that simple. Tried that twice already have since resolved the issue. Trf client file to my PC turned off payroll rebuilt file and enabled payroll again, all good however this did work on client PC but restoring a back from my PC did work.???
  • Matthew_8705345
    Matthew_8705345 Member Posts: 6 ✭
    edited January 2017
    Options
    You may have to contact Reckon - QuickBooks. I believe not much they can do!


    do this on your PC first


  • Jacqui Allen
    Jacqui Allen Member Posts: 238 ✭✭
    edited January 2017
    Options
    NO NEED! IT'S BEEN RESOLVED

Categories