Company Snapshot (Customer Tab) in Reckon Hosted is not working.

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Tony Stevens
Tony Stevens Member Posts: 3 ✭
edited July 2020 in Accounts Hosted
Specifically the Drop Down to show/select different customers does not work

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  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
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    Hi Tony.  I don't have cause to use it but just tried it and it works perfectly for me.  Has this only just started not working for you?  If that is the case, perhaps you could try logging off completely from the Control Panel login (log off remote sessions), shut down your browser and try again, as this approach can sometimes fix other problems.
    John L G
  • Luke
    Luke Moderator, Reckon Staff Posts: 221 Moderator Moderator
    edited August 2018
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    Hi Tony,

    Are you able to give any more detail when you say that it doesn't work? Are you able to select the different customers but no information displays? Or is the drop down menu greyed out? Does the program crash when you select customers?

    A little more detail would be great.

    Luke.

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