"You cannot open a Reckon Accounts Enterprise file using a non-enterprise product"

Cassy
Cassy Member Posts: 3 Novice Member Novice Member
edited October 11 in Accounts Hosted
Our company works with Accounts Hosted and suddenly 4 of our company files now come up with a warning "You cannot open a Reckon Accounts Enterprise file using a non-enterprise product" and we are no longer able to access the file any further.

The files have not been moved or opened with any other version other than accounts hosted. Any idea on what could be causing the problem. 

Have escalated to the Reckon Data Service team but have not received a response as yet.

Comments

  • Eddie Pitra
    Eddie Pitra Member Posts: 2 Novice Member Novice Member
    edited February 2017
    Hi Cassy did you manage to solve that issue? I encountered exactly the same problem. help me
  • Jennifer Wann
    Jennifer Wann Accredited Partner Posts: 12 Accredited Partner Accredited Partner
    edited April 2017
    Hi Cassy - I've had the problem before and the Data Services Team took nearly a week to rectify it - Now it has happened again! Can anyone tell us why it is happening and how to fix/stop it!!

  • Cassy
    Cassy Member Posts: 3 Novice Member Novice Member
    edited April 2017
    Unfortunately not. Given the time frames for the data team to assist, it was easiest to restore from our most recent back up. It did mean we lost significant data entry but were able to continue using those particular company files. 
    No one was able to advise why it happened other than it was a corrupt file on our end. 
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