My client is encountering intermittent but increasingly common problems with her PC which seem to be related to emailingfrom within Reckon using Outlook 2016. common entries in the Event log are:
Microsoft-Windows-RestartManager,10006,None,Application or service 'Reckon Accounts' could not be shut down..
and
Application Error,1000,(100),"Faulting application name: qbw32.exe, version: 25.0.4001.1270, time stamp: 0x56d7e75b
Faulting module name: QBWRPT32.dll, version: 25.0.4001.1270, time stamp: 0x56d7e903
Exception code: 0xc000041d
Fault offset: 0x00019dbe
Faulting process id: 0x2a84 Faulting application start time: 0x01d27e690d4b1073 Faulting application path: C:\Program Files (x86)\Intuit\Reckon Accounts 2016\qbw32.exe Faulting module path: C:\Program Files (x86)\Intuit\Reckon Accounts 2016\QBWRPT32.dll
Outlook hangs and and on occasions restarting the PC Outlook needs to be repaired. I have tried looking at this from the Outlook end but MS basically are blaming interaction from other apps, hence this question. I would like to identify & eliminate what cause the quoted error report.
OS is Windows 10
