Customer has deposited more than invoice total...

KatKat Member Posts: 35
edited April 2017 in Reckon One
Customer has deposited final amount to pay off invoice but has paid 45c more! (woo hoo, haha!)

How do I record that 45c so my reconciliation balances?

Comments

  • QwertyQwerty Member Posts: 405
    edited April 2017
  • KatKat Member Posts: 35
    edited April 2017
    Wow, well that was a lot more lengthy than I expected! Are you sure this is reckon one? It literally won't let me put in the actual amount received from my customer, being the 45c higher figure. So ive entered the exact amount of the invoice but im still yet to enter the extra 45c somewhere as Reckon One wont let you enter amount received higher than actual invoice
  • QwertyQwerty Member Posts: 405
    edited April 2017
    Yes this is Reckon One. You need to enter the customer payment via the receipt form not via the invoice so that you can save an amount higher than the invoice total.

    I'll use a simple example. Say the invoice is $100.00 & the customer pays $100.45.
    1. Leave the invoice as the original amount of $100.00.
    2. Enter a new receipt transaction for this customer for a total of $100.45 (in the receipt header untick the 'use transaction total' option & manually enter the $100.45 amount). In the 'Allocate' tab specify 100.00 against the invoice. When saving the receipt you will be prompted to save a credit of $0.45 cents for the customer.
  • KatKat Member Posts: 35
    edited April 2017
    Ahhh got ya, now it makes sense, thank you!
  • QwertyQwerty Member Posts: 405
    edited April 2017
    The thread mentioned in my first reply explains how to deal with this credit. The customer may want it to be refunded back to them or they may wish to use this credit against a future invoice.
  • KatKat Member Posts: 35
    edited April 2017
    Sorry Qwerty, one more question...I think this might be specific to your own accounts set up, but when entering a new receipt, what 'account' do you put it to?
  • QwertyQwerty Member Posts: 405
    edited April 2017
    The bank account that receives the funds.
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