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📢 Important Update: STP Phase 2 & Reckon software
IMPORTANT UPDATE: STP Phase 2 for Reckon software We contacted you last year to advise that Reckon had secured a 12-month deferral for all our customers and partners to start STP Phase 2 reporting from 1 January 2023. This deferral has now been extended by the ATO for a further 6-months. This extension will allow us to…
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Timesheet Data isnt pulling through into payruns
Hello, ive been using ReckonOne since Jan 2023 with no issues, however this week i went to comeplete timesheets / payruns and my timesheet data isnt pulling through in the payruns im creating. I have reviewed, deleted and resubmitted timesheets and payruns. i even tried pulling a past week as i know it work previously but…
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Hand over file to another user of the same file (transfer ownership)
Hi, I set up a book for the accounts of the association I was treasurer of. I'm no longer a member so want to transfer ownership to the new treasurer, who is a current user of the book. When I attempted the transfer ownership process, I received an error message "This user does not have admin access to any companies.…
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Transfer data from Reckon One to Xero
We are leaving reckon one and moving everything over to Xero as we feel it works better for the business. Is there a way I can download all my information and transfer it easily?
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Reckon One EOFY STP
I have an error with FY22 EOFY STP gross wage and PAYG withheld figure. The YTD figures on employee's final pay slip June 2022 is correct, and agrees with the totals in the Payroll Summary report. However the EOFY STP shows an incorrect gross salary and PAYG withheld amount (1 week's wage difference). The PAYG Payment…
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**RESOLVED** Reckon One - Unexpected Error when processing bills/bank payments (18 May)
Unexpected Error when processing bills/bank payments Hi everyone We're currently investigating an issue occurring in Reckon One where you may encounter the above error message when attempting to process a bill or bank payment. Our teams look to have identified the cause and are currently working toward a solution for it.…
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Amending the Beggining Balance
I would like to close the previous financial year and amend the beggining balance. I have taken over the accounting system from another team member and the reconcilliations have not been done for the previous 4 years and the balance in the bank is out.
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Remove employee from all prior period payruns
Hi there, I'm looking to remove an employee from a huge number of payruns. From 1 July 2018 we need to remove them from every weekly payrun up to now. Using Reckon One. This is because they are a partner in a partnership, being paid 'wages' however legally this cannot happen. They are meant to be drawing wages. The…
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Your JSON object has some incorrect values
Hi, i try to lodge STP report to ATO, but it keep showing the error"Your JSON object has some incorrect values”, i use the web to login Reckon. is any one could help?
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PAYG withholding is calculating incorrectly on a termination payment - Reckon One.
Good afternoon. I am trying to process a final pay for an employee who has resigned. Unfortunately she has worked for 1 day in the payroll cycle (fortnightly). My final wages & allowances figures are all coming through ok for the one day she worked in the pay cycle. But when I go to include the payout for her annual leave,…
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How to reconcile a credit card refund transaction?
I've searched the forum and not found an answer to this seemingly very simple query. I made a payment on my credit card that was subsequently refunded. How do I reconcile this refund to offset the original transaction? The original debit transaction has been reconciled as an expense. If I select 'Allocate receipt' on the…
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Can leave dates show on payslips in Reckon One Payroll and on a report?
For RTWSA purposes we often need to send them copies of payslips for a claim and they need to see dates of any leave taken. Payslips in Reckon One show leave taken but not which dates it applies to. Each pay day, the dates of any leave is added to the payrun assuming that this information can be picked up in a report or on…
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Account Codes for Reckon One
Is there a list of account codes for Reckon One e.g. 4-000 for Income 6-000 Expenses etc.?
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super clearing house and multiple super funds paid in one transaction in reckon one
Need to pay my super for two employees that use different super providers but I do this with a single transaction to my clearing house. My problem is how do I get reckon to take the amount out of the super payable liability account and match it to the transaction in the bank when it wants separate transactions from the…
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Need to change subscription option
Hi, I am currently paying for my club's reckon one subscription on my personal card. I will be leaving the club in the next month or so not knowing who the new treasurer will be or if they will be agreeable to having their personal card to pay for the club's subscription. Can we be invoiced annually or by another option…
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Net Pay not adding up?
I'd just like to confirm if I understand this properly as the math isnt adding up for me. Is net pay the amount we are meant to pay the employee after we have deducted taxes, super and allowances? Because when I subtract these numbers on a calculator it doesnt seem to equal the net total and I'm confused why. By my…