Emailing invoices in Reckon One

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Steph Luck_8206927
Steph Luck_8206927 Member Posts: 29 Novice Member Novice Member
edited August 2020 in Reckon One
Since the upgrade, has anyone that was having issues emailing invoices had a fix? I've only just discovered that a client book has the issue, and of course it's out of support hours!

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  • Ifti
    Ifti Reckon Staff Posts: 190 Reckon Staff Reckon Staff
    edited February 2019
    Hi Steph,

    Thanks for your post.

    Can you please pass me more information about this? Are the emails not being received or they're showing as "Processing" in the email history?

    Thanks

    Ifti
  • Steph Luck_8206927
    Steph Luck_8206927 Member Posts: 29 Novice Member Novice Member
    edited June 2017
    It doesn't do anything, The red dots go around and then either the dots just go away and the invoice screen remains, or it flicks it back to to the front screen. The email pop up screen doesn't come up. Yes, I've tried different browsers, and I've put in my email address to see if it is actually being sent anyway- and it's not. It's being a bit sporadic in opening the 'edit customer details' link, and won't show email history either. 
  • Ifti
    Ifti Reckon Staff Posts: 190 Reckon Staff Reckon Staff
    edited June 2017
    Thanks for getting back to me Steph.

    Can you please pass me your username via email? Please send it to psgsupport@reckon.com and I will look further into it.

    Thanks

    Ifti
  • Ifti
    Ifti Reckon Staff Posts: 190 Reckon Staff Reckon Staff
    edited June 2017
    Hi Steph,

    I've been informed that this issue should be resolved now.

    Can you please try it again and let me know the outcome please?

    Thanks

    Ifti
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