I am trying to create a trial book for a client and the payment screen just going around sending

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Helen Hogan
Helen Hogan Member Posts: 23 Novice Member Novice Member
edited October 2024 in Reckon One
I am trying to create a trial book for a client and the payment screen just going around sending and never finishes have tried Chrome and firefox browers thanks helen

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  • Jon_7579451
    Jon_7579451 Reckon Alumni Posts: 45 Former Reckon Staff Member Former Reckon Staff
    edited June 2017
    Hi Helen

    Is this still a problem for you?  The payment screen seems to be working in general right now.
     
    Can you go back to the Portal Dashboard and check to see if the subscription has actually been started? If not, I recommend you start again.

    Let us know how you get on.

    Regards

    Jon Martingale
    Reckon UK
  • Helen Hogan
    Helen Hogan Member Posts: 23 Novice Member Novice Member
    edited June 2017
    Yes still a problem, have tried on different computers as well. When I use the go back tab there is only the trial option available no books. thanks Helen Have logged off and back on as well
  • Jon_7579451
    Jon_7579451 Reckon Alumni Posts: 45 Former Reckon Staff Member Former Reckon Staff
    edited June 2017
    Hi again Helen

    Has this problem cleared up yet? 

    If not, please can you contact your local support (AU, NZ or UK) to assist further. I cannot troubleshoot without more info and the best way to gather this info is on a call.

    In the meantime, if I find more useful info, I will post on here.

    Regards

    Jon Martingale
    Reckon UK
  • Helen Hogan
    Helen Hogan Member Posts: 23 Novice Member Novice Member
    edited June 2017
    I will try a different credit card and see if that works
  • Helen Hogan
    Helen Hogan Member Posts: 23 Novice Member Novice Member
    edited June 2017
    The card was the problem all fixed thanks for you help
This discussion has been closed.

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