A User can't see new bank transactions

JasonJason Member Posts: 4
edited March 2018 in Reckon One
Hi, a user can't see the new bank transactions tab, is there a user setting I need to change, as admin, so they can see new bank feed transactions? They can see the allocated tab, just not the new transactions, which are via bank feeds. Below is a screenshot of my view - 
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Comments

  • John GJohn G Reckon Staff Posts: 2,283 ✭✭
    edited October 2017
    Hello Jason,

    Thanks for asking.  A couple of questions....

    Has the Book purchased a BankData module?
    What is the permission level of the User?


    regards,
    John
  • JasonJason Member Posts: 4
    edited October 2017

    Hi John,

    Yes we have a BankData module with bank feeds, I've never had any issues with seeing new transactions as they come in.

    I thought it might have been a permissions issue, so I gave the user SuperUser status, but they still can't see the new bank transactions.

    Any ideas or other things to check would be appreciated.

    Thanks

  • John GJohn G Reckon Staff Posts: 2,283 ✭✭
    edited October 2017
    Thanks Jason,

    Raise the user's permission level to Administrator - does it make a difference?

    regards,
    John.
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