A User can't see new bank transactions

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Jason_9027851
Jason_9027851 Member Posts: 4 Novice Member Novice Member
edited October 2024 in Reckon One
Hi, a user can't see the new bank transactions tab, is there a user setting I need to change, as admin, so they can see new bank feed transactions? They can see the allocated tab, just not the new transactions, which are via bank feeds. Below is a screenshot of my view - 
image

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  • John G
    John G Reckon Staff Posts: 1,527 Reckon Staff Reckon Staff
    edited October 2017
    Hello Jason,

    Thanks for asking.  A couple of questions....

    Has the Book purchased a BankData module?
    What is the permission level of the User?


    regards,
    John
  • Jason_9027851
    Jason_9027851 Member Posts: 4 Novice Member Novice Member
    edited October 2017

    Hi John,

    Yes we have a BankData module with bank feeds, I've never had any issues with seeing new transactions as they come in.

    I thought it might have been a permissions issue, so I gave the user SuperUser status, but they still can't see the new bank transactions.

    Any ideas or other things to check would be appreciated.

    Thanks

  • John G
    John G Reckon Staff Posts: 1,527 Reckon Staff Reckon Staff
    edited October 2017
    Thanks Jason,

    Raise the user's permission level to Administrator - does it make a difference?

    regards,
    John.
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