KB - Missing transactions in BankData downloads.

ShisirShisir Reckon Staff Posts: 257
Please refer to this KB article http://kb.reckon.com.au/issue_view.asp?ID=5593 for information on why your transactions could be missing in bankfeed.

Comments

  • KylzKylz Member Posts: 5
    edited August 2018
    Hi there! What's the solution here? My reconciliation  is out by $401.38 and coincidentally I'm missing $401.38 worth of transactions.  I've tried manually uploading a CSV and a QIF file with no recognition of the transactions. Assistance please as I need to close out Nov and Dec 2017. Also, is there any way to increase the transaction download limit?
  • ShisirShisir Reckon Staff Posts: 257
    edited January 2018
    HI Kylz,

    Assuming that you are using Reckon One, I would suggest you to first check the transaction retrieve date in the book settings. It is possible that your transactions retrieve date may have been set for fewer days like 30 days or so, which means, Reckon One will not look for transactions anything older than 30 days back. See this instructions

    a.    go to cogwheel > Settings > General > Book Settings;

    b.    change the number in the BankData retrieve the last field. 

    c.    Try your download again

    if the issue persists, please send an email to [email protected] with more information like your user ID, bank name, dates for the missing trasanctions etc, so we can investigate.

    Regards

    Shisir
  • KylzKylz Member Posts: 5
    edited January 2018
    Hi Shisir,
    You learn new things everyday! I followed your instructions a and b, and my book was set to 60 days. Noted that I need to keep on top of my bookkeeping. I'll have another play today and if still no joy, I will e-mail above as you've suggested. Thank-you for your time and assistance. And yes, Reckon One User :)
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