Can't connect to bank since 2018 upgrade

Liz McGrath_6952006
Liz McGrath_6952006 Member Posts: 13 Novice Member Novice Member
edited October 2024 in Accounts Hosted
Since the 2018 upgrade I am unable to connect to the bank from with in Reckon Hosted. 
Does anyone else have this problem or know of a solution?

Comments

  • John G
    John G Reckon Staff Posts: 1,569 Reckon Staff
    edited July 2018
    Hello Liz,

    This looks to be a configuration setting change with the new update to Hosted which we'll need to address.

    In the meantime, there is a simple albeit roundabout workaround to get these and other external links within Hosted working -

    Click Help > Suggest New Features 

    A browser window will appear and along with a secure connection alert (screenshot below). Tick the option 'In the future, do not show this warning' and click OK.

    image



    Close the 'Suggest new Features' browser window.

    Your Online Banking Centre links will now be operational.



    regards,
    John
  • Liz McGrath_6952006
    Liz McGrath_6952006 Member Posts: 13 Novice Member Novice Member
    edited July 2018
    Thanks John, 

    That worked.
This discussion has been closed.

Categories