STP payrun date not there

DonnaDonna Member Posts: 3
edited June 2019 in Accounts Hosted
Have just tried to replace the STP that we submitted as they weren't successful since we hadn't registered our software.  Software now registered so have replaced the payruns that we submitted for the past 4 weeks but the 1st payrun from 4.7.18 is not there nor is the file that was created for the STP.

Any ideas??


  • MichelleMichelle Member Posts: 2
    edited August 2018
    We have the same issue.  A couple of employees no longer working with us, were in the first pay runs, but the pay event is missing from the list in Single Touch Payroll Lodgements.  How do we retrieve older missing pay events?
  • Amanda JoyAmanda Joy Member Posts: 4
    edited August 2018
    Has there been a resolution to this issue, we are having the same problem.
  • Kristy NeuendorfKristy Neuendorf Member Posts: 1
    edited September 2018

    has this issue been resolved? 
  • MichelleMichelle Member Posts: 2
    edited September 2018
    No responses received so far! The YTD totals at EOFY will be wrong unless we can lodge those missing first pay event files (in my case containing terminated employees with only one pay in July). I hope we receive some help/tips before 30/6/19 !! Not sure if the Payment Summaries will come through either.
  • NushrathNushrath Member Posts: 3
    edited June 2019

    Has there been a response to this issue, We are having the same prob?


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