Reckon Accounts shuts down when i open a particular customer account

FleurFleur Member Posts: 7
edited September 2019 in Accounts Hosted
When trying to access one particular customer account, via the customer centre and left clicking the customer name in the list, Reckon Accounts 2018 "experiences an error and needs to be shut down". However, other users are able to access this same customer account without an error. Are there any solutions for this? Thank you

Comments

  • Sue RenoufSue Renouf Member Posts: 34
    edited July 2019
    Hi Fleur,

    A client of mine had this problem and they rebuilt the file and it helped. And yes, not everybody experienced the problem.

    Cheers,

    Sue
  • Juleah AnneJuleah Anne Member Posts: 1
    edited September 2019
    Hello there. I have the same issue. It used to be only one customer. Then after a month, another customer. Was this resolved?
  • Acctd4Acctd4 Accredited Partner Posts: 890 ✭✭✭
    edited June 2019

    Hi Juleah

    Are you Verifying your Company File regularly & Rebuilding (if prompted)?

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • Data RecData Rec Reckon Staff Posts: 769 ✭✭✭
    edited July 2019
    Hi Fleur,


    The error indicates that your Reckon Accounts (desktop/hosted) data file has sustained damage in that database table relating to "Customers" records.

    There may be customisations setup in the columns being displayed which are present on a particular users session that is not there when another user is logged in.

    If this is a recent occurrence, you can consider restoring the last good backup set (assuming that backup was created at a time when there were no problems in the data file).

    Recommend you request a data service by filling out the case request web form link.
    https://www.reckon.com/au/data-services-request/

    If you provide the current damaged data file as well as a good older backup set, then this may assist in a speedy analysis and resolution.

    Regards,

    Data Recovery Team

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

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