pos posting problem

Hi Community,
We had a problem again on Saturday 4 August 2018 with Reckon POS (using 2017 professional) and during the posting of the day's transactions.

Andrew helped us (thanks Andrew) 2 years ago on here (https://community.reckon.com/reckon/topics/pos-posting-problem-transactions-for-6-april-posted-twice) and I am hoping for some suggestion on what to do.

Unfortunately I am getting pretty good at rolling back and restoring QBPOS files. It happens relatively often (about 3 times a year).

This time when trying to restore the company frile from a backup I kept getting error message, i.e. it failed. I tried 3 recent back up files and same issue.

So I had to just move on and post Sunday's transactions. Now I have duplicate transactions in Reckon Accounts Plus and 2 lots of eftpos settlement (for exactly same amount).

Is there a way to search for individual transaction and then do a bulk delete of the duplicate transactions from 4 August? We are a grocery store and use inventory. Had 66 unique customers and sold 281 inventory items and also a bunch of non-inventory transactions. Could take hours to try to find the transactions....

Hoping for some ideas and assistance.

Thanks
Greg

Comments

PhuongDo

Hi Greg,

How many duplicated transactions do you have in your Reckon Desktop app? If you have a good way to identify the duplicate ones (same amount, same customer and same date?), then I can write a quick tool to help you to get rid of them.

Let me know.

Thanks,

Phuong

Small Retailer

Hi Phoung, I've exported the transactions for 4 Aug to Excel. There are 213 transactions in total duplicated mostly inventory items although we also have some generic (non-inventory gst and gst free sales) and some rounding transactions.

Same transaction numbers, same date, customer not recorded, just sales receipts.

?

Thanks
Greg

Small Retailer

Hi Phuong, actually there were 65 transactions in total (some customers purchased more than 1 product). Inventory items sold was 280. I have the transaction numbers, amounts. There are duplicate transaction numbers in the reckon accounts plus system.

Greg

PhuongDo

Greg,

As the number of transactions is not very high, I recommend you to go thru them (you can do it by opening a transaction summary report with a selected date range) and then can manually delete/void the duplicate transactions.

Thanks,

Phuong