Processed wages have changed

AnneAnne Member Posts: 2
edited September 2019 in Accounts Hosted

We seem to have an issue with our payroll in Reckon Accounts Hosted.  After an employee queried the number of leave hours listed on his payslip, I have discovered that since processing pays on 28/8/18 the pay details on Reckon have changed to reflex the same pay details as entered for 4/9/18 (ie. the net pay now listed on Reckon is different to what was actually paid).  

 

After investigating I have found that this has happened to all of our employees.  I was able to go in to this pay and alter it back to what was actually paid, but found that the pay details of the previous week (21/8/18) then changed to those of 28/8/18.

 

Can you please help?

Comments

  • Acctd4Acctd4 Accredited Partner Posts: 895 ✭✭
    edited September 2019
    Hi Anne

    Have you checked the "Pay Period" dates are consistent & correct on all the Pays? 

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • AnneAnne Member Posts: 2
    edited September 2019
    Yes, all the pay periods are correct.  
  • Acctd4Acctd4 Accredited Partner Posts: 895 ✭✭
    edited September 2018

    That's strange ..... Have you verified the Company Data File?
    Often this will say '... no errors detected ...' but running a Rebuild x 3 will sometimes fix these quirky things so give that a try & see if that corrects it.

    If not, I'm thinking it will most likely be a transactional/settings issue that we've just not identified yet but see how you go with that first.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

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