QuickBooks Premier Edition 2012-13 multi-users

Tevita
Tevita Member Posts: 4
edited August 2019 in Accounts Hosted
Cannot switch to multi-users

Comments

  • Tevita
    Tevita Member Posts: 4
    edited February 2019
    we usually have multiple users access different companies, but now the application is only allowing 1 user per access. how do allow multiple users to access per company?

    Error Pop-up
    You are trying to work with a company file that is located on another computer, but that computer needs additional installation and setup. (H505)

    All the installation has been completed. Our team have been using QB for years now.

    Any suggestions??
  • Tevita
    Tevita Member Posts: 4
    edited February 2019
    team started encountering the issue towards the end of January and early February
  • Tevita
    Tevita Member Posts: 4
    edited February 2019
    Thanks Kevin...we will provide you with another update