How do I reset an Admin Password in Accounts Hosted?

Lachlan Habershon
Lachlan Habershon Member Posts: 8 Novice Member Novice Member
edited October 2024 in Accounts Hosted
How do I reset an Admin Password in Accounts Hosted?

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited August 2019
    You dont. Tech support need to do it
  • John Graetz
    John Graetz Member Posts: 1,447 Reckon Hall of Famer Reckon Hall of Famer
    edited July 2020
    Lachlan.  The administrator is the only one who can re-set the password.  If nobody knows what the administrator password is, then you will have not other option that to have Reckon do a password removal which could cost you a couple of hundred dollars.  This matter has been raised a couple ot times within the past couple of months, one of which was only a couple of weeks ago, from memory.  Have you done a search on this site for this issue?

    You can refer to the following for some guidance:
    https://community.reckon.com/reckon/topics/how-to-remove-or-reset-an-unknown-admin-user-password-in-...

    John L G
  • Lachlan Habershon
    Lachlan Habershon Member Posts: 8 Novice Member Novice Member
    edited February 2019
    Hi John

    Thanks for that. I did the search but the article notes that it was last updated 4 years ago so I was just double checking if, recently, there had become a better way of doing the reset. 

    Cheers. 
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited February 2019
    The reason it hasn't been updated is because the process has never changed. Ever.
  • Lachlan Habershon
    Lachlan Habershon Member Posts: 8 Novice Member Novice Member
    edited February 2019
    Hi Kevin,

    I can see that but wasn't to know, hence why I asked. 
This discussion has been closed.

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