Credit adjustment being applied to the previous months due amount on customers statement
Options
Dayna
Member Posts: 1 ✭
We entered a credit adjustment for the current month however the amount is coming off the previous month (1-30days amount due) on the statement, how do we rectify this?
0
Comments
-
Hi Dayna
You need to allocate the credit to the invoice you want to apply it to.
Open the credit & see if it has a "Remaining Credit" amount (bottom right).If so, it needs to be allocated:
2. Select this option on the Available Credit window & click OK
3. In the Apply ... window, tick (select) the invoice you want the credit applied to, then click on Done to saveIf the credit has been allocated already to the wrong invoice, you can remove the calculators (eg the qty & rate/amount) & re-save the credit to “break” the link, then add them back in again ....
- Open the credit & make a note of the qty & rate/amount, then delete these amounts & Save & Close the credit (it should be for $ 0.00 value)
- Re-open the credit & enter the qty & rate/amount again
- (Assuming you’ve not turned-off this pop-up message) When you click on Save & Close, you should automatically be prompted to retain ..., apply ... or refund ... the credit, otherwise re-open the credit & go through steps 1-3 above
NB: To reinstate prompt messages ....
- Click on Edit (along top toolbar of RAH), then on Preferences in dropdown menu
- Under the LHS General category, click on the My Preferences tab & tick (select) the “Bring back all one time messages” option
- Click OK to save/update
(Note: As the option suggests, this will initially bring back ALL prompt messages, however you can choose on each one not to show it again)
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
0
Categories
- All Categories
- 6.4K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 5.9K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.3K Reckon Payroll 🚀
- 21 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 3K Reckon One
- 7 📢 Reckon One - Announcements
- 10 Reckon Invoices App
- 14 Reckon Insights
- 107 Reckon API
- 822 Payroll Premier
- 307 Point of Sale
- 1.9K Personal Plus and Home & Business
- 63 About Reckon Community