Hi Dayna You need to allocate the credit to the invoice you want to apply it to. Open the credit & see if it has a "Remaining Credit" amount (bottom right).
If so, it needs to be allocated:
If the credit has been allocated already to the wrong invoice, you can remove the calculators (eg the qty & rate/amount) & re-save the credit to “break” the link, then add them back in again ....
NB: To reinstate prompt messages ....
(Note: As the option suggests, this will initially bring back ALL prompt messages, however you can choose on each one not to show it again)
Shaz Hughes Dip(Fin) ACQ NSW, MICB
Accounted 4 Bookkeeping Services
0422 886 003