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On my first attempt to upload an STP File, I found that my Super Salary Sacrifice Totals do not ma

Susan ShawSusan Shaw Member Posts: 20
edited July 15 in Accounts Hosted
Salary Sacrifice Totals do not match RESC Totals

Comments

  • John GraetzJohn Graetz Member Posts: 1,652 ✭✭
    edited July 15
    Hi Susan.  This is an "age old" problem and usually surfaces at the end of the year when Payment Summaries are produced.  There is a way to fix this.  Have a look at the following Knowledge Base article for a solution on how to correct the problem:
              http://kb.reckon.com.au/issue_view.asp?ID=5324
    John L G
  • Susan ShawSusan Shaw Member Posts: 20
    edited April 2019
    Thankyou for your help John, I will try to sort that tomorrow - Susan
  • Susan ShawSusan Shaw Member Posts: 20
    edited April 2019
    Thanks again John, I have fixed the problem as per the instructions on the knowledge Base. Sue
  • John GraetzJohn Graetz Member Posts: 1,652 ✭✭
    edited April 2019
    Great news, Susan.  Thanks for letting know.
    John L G
  • Maureen HallenMaureen Hallen Member Posts: 2
    edited July 2019
    I have found that RESC totals in STP don't match totals on payroll summary, I have found that the RESC totals didn't update from one payrun to the next in May 2019.

    Following procedure as per above link the payment summaries now match the payroll summary.
    How do I ensure details submitted via STP  are correct?
  • MarkMark Member Posts: 33
    edited July 2019
    Hi,
    Had the same issue and fixed with the link above too.

    thanks
    mark

  • John GraetzJohn Graetz Member Posts: 1,652 ✭✭
    edited July 2019
    Good news for you too, Mark.  Thanks for letting know.
    John L G
  • SandraSandra Member Posts: 13
    edited April 15
    I had the same issue, and also the same one Maureen had with it showing up incorrectly on the STP too. I made sure the STP file submitted was correct by generating it, then opening it in Notepad and manually updating the RESC figure for the affected employee and re-saving it before I uploaded it to the STP portal. I just found John's suggestion here and have used this. It has fixed my Payroll Summary and hopefully next week my STP file will be correct again too. Thanks John!
  • John GraetzJohn Graetz Member Posts: 1,652 ✭✭
    edited April 15
    Great news, Sandra.  Thanks for letting know.
    John L G
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