put data file so more then one person can see it

Mary Rogl_9995079
Mary Rogl_9995079 Member Posts: 4 Novice Member Novice Member
edited October 2024 in Accounts Hosted
Reckon Hosted problem - Need help with data file - was doing a backup and the internet went down and now the file cannot be opened, I have a backup but it is only on my Q drive and i need the client to be able to see it what do I need to do

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  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited June 2020
    Hi Mary - if your internet went down, this wouldnt affect the backup that was happening on Hosted - it should have still be running... maybe when you first tried to log back in it was still doing the backup - hence it wouldnt let you in - however, you should have later been able to get into the file?  Have you restarted your computer and tried again since you posted this message?
  • Mary Rogl_9995079
    Mary Rogl_9995079 Member Posts: 4 Novice Member Novice Member
    edited April 2019
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited June 2020
  • Mary Rogl_9995079
    Mary Rogl_9995079 Member Posts: 4 Novice Member Novice Member
    edited April 2019
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited June 2020
  • Mary Rogl_9995079
    Mary Rogl_9995079 Member Posts: 4 Novice Member Novice Member
    edited April 2019
    Thank you Linda really appreciate your help

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