All imported bank entries into ReckonOne are showing up in the 'Money Out' column

Sarah Jane
Sarah Jane Member Posts: 38
edited April 2020 in Reckon One
Unfortunately because all of the entries are listed as Money Out I can't properly allocate incoming money to the correct invoice.
Is there a way to fix this?
Thank you!

Comments

  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 829 ✭✭
    edited April 2020
    If they are payments made from your bank account they will show up in the "money out" (of your account) in Reckon One, if money is paid into your bank account it will show up in 'money in' (into your account) in Reckon One
  • Sarah Jane
    Sarah Jane Member Posts: 38
    edited April 2019
    All of the entries are in the money out column, including the money in.  None whatsoever are in the money in column, which is incorrect.
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 829 ✭✭
    edited April 2020
    no this is unusual, Tech support or it is a bank feed problem if you are using a third party for bank feed. check for your third party bank feed issues or contact tech support.
  • Sarah Jane
    Sarah Jane Member Posts: 38
    edited April 2019
    Thanks - I've sent a message to them, no 3rd party. Fingers crossed!
  • Sarah Jane
    Sarah Jane Member Posts: 38
    edited April 2019
    Tech support told me that the problem must be in the bank statement (which it isn't, the entry shows as in not out there) and closed the ticket. Subsequent email has been ignored unfortunately.